Program Management Officer (Credentialing Specialist) (O-5 Billet) Non-Supervisory (2024)

Table of Contents
Summary Overview Location This job is open to Clarification from the agency Videos Duties Requirements Conditions of Employment Qualifications Education Additional information How You Will Be Evaluated If you are relying on your education to meet qualification requirements: Agency contact information Next steps Required Documents If you are relying on your education to meet qualification requirements: How to Apply Agency contact information Next steps Fair & Transparent

Department of Homeland Security

Immigration and Customs Enforcement

ICE Health Service Corps (IHSC)

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Summary

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, IHSC Credentialing and Privileging Unit (ICPU). The incumbent will report directly to the Deputy Chief, ICPU.

This position is only open to current USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

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Overview

  • Accepting applications

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This job is open to

  • The public U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer.USPHS Call to Active Duty (CAD) candidates are not eligible for this position.Civilians are not eligible for this position.

Videos

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Duties

DUTIES AND RESPONSIBILITIES:

  1. Administrative duties include:
    • assists with development and updates to unit/agency policy and standard operating procedures for credentialing and privileging to ensure compliance with program regulations.
    • assists with establishment of clear goals and objectives, implements, and maintains the agency's credentialing and privileging operations to promote integrity of clinical providers.
    • work closely with the IHSC Resource Management Unit to ensure payment of required verifications to include licensure. education, training. board certification, etc.
  2. Consults, plans, directs, reviews and coordinates administrative unit activities including:
    • monitor the status of individual professional licensure, certification, and/or national registration for all health care providers.
    • verify that annual or other training/licensure is completed on a timely basis, and that credential files are updated to reflect the current status of all staff.
    • prepare monthly/ad hoc reports to identity status of employee's provider license, certification, and privileging status, gaps in data or credentials, any credentials/certifications that are lapsing, and the status of employee credential files.
    • prepare and generate healthcare practitioner and other staff credentialing packets and provide guidance and instruction to ensure timely completion.
    • the incumbent processes the credentialing functions for appointment, reappointment, change in status of appointment and/or peer review processes for Licensed Independent Providers (LIPs), Licensed Supervisory Practitioners (LSP) and Non-LIPs to include all full-time, part-time, without compensation (WOC) and contract (consulting and attending).
    • conducts verifications from a wide variety of sources. as needed, to verify the credentials and suitability of candidates and local community providers and/or clinics across the United States to include but not limited to: National Practitioner Database. OIG/GSA, National Sex Offender Registry. and American Data Bank.
    • verifies/validates employment experience, education, licensure, residency and other training, specialty board certification or current eligibility, and any other information from a resume, curriculum vitae, etc. as needed.
    • ensures proper entries/documentation/maintenance of physical and digital files contained in the IHSC and DHS databases and other systems as required by agency policy or national regulations to ensure data integrity.
    • apply specialized knowledge of basic principles and practices related to the management
      of health care delivery systems.
    • apply thorough knowledge of general administrative principles, practices, processes and techniques; and applies this knowledge to solve problems and meet requirements specific to the ICPU.
  3. Promotes quality improvement and manages risk to the agency by:
    • facilitates credentialing and privileging of healthcare providers, maintaining a tracking system, and ensures compliance with practice agreements, clinical privileges competency, peer reviews and pertinent information identified by program standard guidelines.
    • reviews and may assist with coordinating Risk Management/Adverse Actions cases related to credentialing and privileging.
    • works closely with the Deputy Chief, ICPU and the Unit Chief, ICPU, to provide updates on the status of credentialing/privileging activities and notify them of the outcome.
    • assists with development of conclusions and recommendations necessary to implement the objectives and policies of the DHS Office of Health Affairs and the IHSC DAD ADMIN. The incumbent uses initiative in carrying out assignments and independently develops solutions to deviations, problems or unusual situations.

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Requirements

Conditions of Employment

  • You must be a U.S. citizen to apply for this position.
  • You must successfully pass a background investigation.
  • You must successfully pass a drug screen.
  • Males born after 12/31/59 must certify registration with Selective Service.
  • Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
  • Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
  • Applicants must be a current USPHS Commissioned Corps Officer.USPHS Call to Active Duty (CAD) candidates are not eligible for this position.Civilians are not eligible for this position.

Qualifications

PHYSICAL DEMANDS:

  1. Must be able to perform duties in a fast-paced environment without physical limitations.
  2. Sitting and/or standing for extended periods of time [6-8 Hours].
  3. Performing repeated bending motion.
  4. Average manual dexterity for computer operation.
  5. Phone/laptop use for telephonic/virtual meetings for extended periods of time.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Bachelors' degree in a clinical or healthcare administration profession; Master's preferred.
  2. Minimum three years of program management experience.
  3. Demonstrates a customer service focus in interpersonal interactions.
  4. Strong communication skills with demonstrated ability to clearly and effectively communicate both orally and in writing.
  5. Demonstrated ability to maintain confidentiality of information; exercise judgment and discretion in handling and disseminating information.
  6. Ability to grasp conceptual ideas and use critical thinking skills in situations where consultation and evaluation are needed to offer sound suggestions/guidance; provide guidance/suggestions potentially with short notice.
  7. Demonstrated initiative, ability to function with high degree of independence, and followthrough on taskings, projects and other work commitments.
  8. Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
  9. If you have an unrestricted medical or clinical license in any State, the District of Columbia or territory of the United States, it must be maintained.
  10. Continuing education requirements must be met as required for licensing and board certification maintenance. (It is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain currency. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within and at the direction of the agency.)
  11. If a clinician, you will be placed on a rotational internal TDY schedule to assist with field clinical operations and obtain clinical hours.
  12. Maintains basic readiness status including CPR/BLS certification.
  13. Follows supervisory chain of command.
  14. Flexibility and adaptability to sudden changes in schedules and work requirements.
  15. Intermediate or advanced knowledge of computerized databases, sources, and reporting methodologies. Proficiency in MS Office applications and SharePoint preferred.

Additional information

As the Credentialing Specialist, the incumbent will assist with management of the IHSC credentialing and privileging program to ensure all healthcare providers within and supporting ICE are appropriately and legally licensed and/or credentialed consistent and compliant with applicable regulations and guidelines, IHSC requirements and DHS policy.

SUPERVISORY CONTROLS:
The Credentialing Specialist works under the direction of the Deputy Chief, ICPU. The employee receives very general direction from the Credentialing and Privileging Unit Deputy Chief, who outlines assignments and projects, establishes timeframes and provides general guidelines for completion of work. The employee independently develops work plans for the accomplishment of assigned objectives, carries out, assignments and advises the supervisor of changes, precedent setting or controversial issue.

Establishes clear goals and objectives, implements, and helps to maintain the agency's credentialing and privileging operations to promote integrity of clinical providers. Involved in all aspects of the administration of the credentialing and privileging program and works independently; assists with the resolution of credentialing and privileging program problems. Reports directly to the IHSC Credentialing and Privileging Unit Chief.

The employee plans and organizes his/her own work, determines the sequence of assignments, selects and develops methods, and seeks assistance from experts only rarely; works independently to resolve complex and unusual issues, through research, analysis and action; assists with development of conclusions and recommendations necessary to implement the objectives and policies of the DHS Office of Health Affairs and the IHSC DAD ADMIN. The incumbent uses initiative in carrying out assignments and independently develops solutions to deviations, problems or unusual situations. The incumbent Assignments are usually long-term, recurring, or broadly defined. The supervisor reviews completed work for soundness of overall approach, effectiveness in meeting requirements or producing expected results, the feasibility of recommendations, and adherence to requirements, and compliance with policies pertinent regulations, civilian accreditation agency requirements and standing operating procedures.

The incumbent monitors, reviews, and maintains programs of agency level and of nationwide scope and importance; programs directed are essential to the integrity of clinical care provided by the agency at ICE detention facilities or within the local community network of providers across the nation.

A moderate number of guidelines may be applicable to some parts but not all parts of assignments and may contain some inconsistencies and be partially unconfirmed. The incumbent uses judgment in interpreting and adapting guidelines such as agency, national, PHS policies, regulations, precedents, and work direction for application to specific cases.

See Also
Configuration Management Specialist (Direct Hire)

In addition to contacts with internal agency units/internal/external providers across the nation at either ICE detention facilities or at local community provider networks, internal stakeholders such as agency attorneys, that include establishing contacts with persons in other Federal Departments or local communities, in order to explain, coordinate, interpret and seek support for policies, procedures, programs, plans or individual actions in which an extensive amount of explanation and tact is required.

Read more

  • Help

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

  • Help

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

    U. S. Public Health Service Officers
    1. Cover Letter/Letter of Interest. Please include location preference here.
    2. Degrees. (Place under "Diploma/GED")
    3. Professional license. (If applicable)
    4. Additional professional certificates. (If applicable)
    5. Three professional references. (i.e., name, title and contact information)
    6. Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
    7. A copy of your Certificate of Investigation (located in your eOPF).
    8. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
    9. For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.
    10. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

    The complete initial Application must be submitted by 11:59 PM (EST) on 07/12/2024.

    PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

    To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

    Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

    Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

    Agency contact information

    IHSC Recruiting

    Email
    IHSCRecruiting@ice.dhs.gov

    Address
    ERO-DRO-IHSC Public Health Service
    500 12th Street SW
    Washington, DC 20536
    US

    Learn more about this agency

    Next steps

    Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

  • The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request

Help

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers
  1. Cover Letter/Letter of Interest. Please include location preference here.
  2. Degrees. (Place under "Diploma/GED")
  3. Professional license. (If applicable)
  4. Additional professional certificates. (If applicable)
  5. Three professional references. (i.e., name, title and contact information)
  6. Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
  7. A copy of your Certificate of Investigation (located in your eOPF).
  8. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
  9. For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.
  10. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 07/12/2024.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Read more

Agency contact information

IHSC Recruiting

Email
IHSCRecruiting@ice.dhs.gov

Address
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Learn more about this agency

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Read more

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/797719300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Program Management Officer (Credentialing Specialist) (O-5 Billet) Non-Supervisory (2024)
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